Refund and Returns Policy – KMElite Equestrian

Shipping

- KMElite ships the best way to get you your purchases faster and easier. Orders generally will ship the same day or the next business day from your order date.
- Delivery times are for Europe 2-5 business days, Norway, Switzerland and Iceland can take a little longer due to border delay.
- You will receive a tracking details via email when you make your on-line purchase.
- KMElite ships within whole Europe nearby the lovely Bruges, Belgium For the EEA countries Liechtenstein, Norway and Switzerland no VAT is calculated on the website because this is payable in the country of delivery.
- KMElite is therefor not responsible for customs and duties countries charge to import merchandise. This is equal to the VAT not payed directly on the website.
- We are available by phone 9-5 Monday to Friday if you need any assistance.
  Phonenumber: +32 484 70 01 55 or via our contactpage.

Refund Policy

- We encourage you to use your KMElite product before deciding to return it. It may still be returned slightly used. Any doubts? Send us a message! We’re happy to help!
- All KMElite products come with a 30 day no hassle refund.
- Refund applies to all products except Closeouts or discontinued products.
- Please keep tracking details for your return. KMElite is not responsible for packages lost. Customer is responsible for return shipping fees. Products returned must have a copy of receipt in package. Original shipping charges are not refunded when a product is returned.
- Refund applies for all products except Closeouts or discontinued products.

Return Policy

Where do I start?

We encourage you to use your KMElite product before deciding to return it. It may still be returned slightly used. If you by any chance still are not convinced, please it would be great to send us an email first. In most cases our customer service can help the fit or give advice.

Before starting the return process, also send us an email first.

How to …?

All KMElite products come with a 30 day no hassle refund. Customer is responsible for return shipping fees. Products returned need a copy of the packing slip in package to identify the package. Original shipping charges are not refunded when a product is returned.

Refund applies for all products except Closeouts or discontinued products.

Return Address :

- KMElite Equestrian
  HorseAthlete BV
  Kazerneweg 1
  8890 MOORSLEDE
  Belgium

IMPORTANT NOTE: Iceland, Liechtenstein, Switzerland, Norway.
Please note! Very Important! On return, please return as “NON COMMERCIAL GOOD” or “RETURN PRODUCT”. Choose DHL, DPD or UPS to avoid extra costs. Otherwise the package needs to return to sender due to your VAT government regulation.

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